FAQ

Who is Ksitija?

We are passionate about the art of photography. We capture every moment that our eyes perceive during our travels, outings, races, leisure activities, or in the course of our professional activities, and then share it with you. Each of these snapshots is imbued with our dedication to capturing the intrinsic beauty of each moment, and we are delighted to share our vision with you through these carefully chosen snapshots. 💜
What camera models do you use to capture your photos and videos?

Our precious moments come to life through the lens of our iPhones (13 Pro, 15 Pro Max), the Fujifilm Instax Mini 12 Violet instant camera, and the remarkable Nikon D7500 DSLR camera. Each of these tools, rich in history and technology, allows us to capture the magic of the moment and share with you memories imbued with warmth and authenticity.
How can I track my order?

We will keep you informed at each step of the progress of your order. You can track its status in real-time through your personalized customer account. Your satisfaction is our priority, and we strive to make your ordering experience as transparent and enjoyable as possible. 😌
Whom should I contact for any questions regarding my online order?

Feel free to reach out to us via email at ksitija@ksitija.com for any placed orders. We respond promptly to your inquiries within 24 hours. You also have the option to contact us by simply filling out our contact form. We look forward to meeting your needs and serving you in the best way possible. See you soon!
Is there a minimum order amount required?

No, there is no minimum order amount. Feel free to choose as many photos as you like. We are delighted to accommodate all your requests with flexibility and enthusiasm. For pre-order inquiries, please contact us via email: Ksitija@ksitija.com
What are the means of payment?

To settle your order, you have several options: credit card (Carte Bleue / Visa / Mastercard), Paypal, and bank transfer. We are committed to providing you with secure payment methods for each of these services. Therefore, you can make your payment with peace of mind, knowing that the security of your transactions is our top priority.
How can I get physical prints of the photos, beyond the digital format?

If you would like to obtain prints of our photos, feel free to contact us via email to place an order at the following address: Ksitija@ksitija.com. We will entrust the production of these prints to a professional lab based in Paris, France, before carefully shipping them to your address by mail. Thank you in advance for your trust, and we wish you a wonderful day. 😊
Which countries do you deliver physical photos to?

🛫We are delighted to offer worldwide shipping. Once your order is placed, we joyfully handle all the details through our dedicated partners. Our commitment is to provide you with a hassle-free delivery experience, wherever you are in the world. We look forward to sharing our creations with you, wherever life takes you. 🛬
My photo is damaged! What can I do?

If, upon delivery, you find that the conditions have been met, as indicated by your signature on the delivery note, we put your order back into production 24 hours later, with the same love and care. In the event that you notice any damage during delivery, please kindly hand over the damaged print to the carrier so that it can be returned to our premises and treated with all necessary attention. However, if the delivery conditions have not been met, we recommend sending a registered letter to the carrier within 7 days of receiving your order to initiate a claim for replacement. If you ever notice any damage to your photos, please do not hesitate to contact us as soon as possible at the following address: Ksitija@ksitija.com. Your satisfaction is our priority, and we are here to assist you at every step.